So today I received the statement for my grand total owed to T-Mobile with all my fees intact. Grand total.... drum roll please.... $867.63. I did terminate two lines early so $405.00 is from the early termination fee, but I am pretty sure they actually charged me for the month I canceled in even though I canceled my contract a few days into it.
After receiving my grand total above, I sent the Illinois Attorney General, Lisa Madigan a nice 2 page letter to describe my stresses with this corporate company. She is my next major step in the battle I have against T-Mobile. I really don't want T-Mobile to affect my credit, but at the same time I don't want to pay them anything on principle. They can't get away with sticking people in a contract and simply not caring that service is lacking on their devices. Somethings gotta give! I have now reported them to the Better Business Bureau, Federal Trade Commission, and the Attorney General. I also have written some reviews about them to the top search cites that come up when you google cell phone providers. I am getting the word out slowly, but it is getting done!
I was with T-Mobile for 5 years! I did some math and figured out on average I probably have spent over $10,000 over that time period. I have recommended my freinds and family to this company, and have always defended them against those that had bad things to say... It is sad that I am now one of those people with bad things to say. It makes me so angry that I was even willing to stay with them after that 3 months of hell, if they could fix my problem, but who wants to stay with a cell phone service provider that doesn't provide decent coverage. The bad customer service I could have got over, but constant dropping of calls and issues with my text messages was a deal breaker. Though the threat of the $200 dollar fee for early termination was scary, being stuck at night somewhere without cell reception was worse!
My current goal is to free all those I know of T-mobile, and I started with my family. My dad has 7 months to go on his contract and then he is out! One person down.... so many more to go!
